24/7/365. Dedicated contacts, clear escalation paths, guaranteed response times. No ticket conveyor belts, no scripted escalation. Real people who know your environment.
The building blocks you can rely on. No checklist features — just what makes the difference.
One team knows your environment. On every call. Documented runbooks, practised handovers — so you don't start from scratch every time.
Named TeamResponse within 15 minutes for P1. In the SLA, with service credits. Not "best effort" — contractually assured.
SLA-bindendPhone, ticket portal, email, Teams/Slack integration. One ticket, regardless of channel. Always with context and history.
OmnichannelRemote is standard, on-site available — in Germany within 4h (SLA-dependent). For when "quick reboot" isn't enough.
4h · DE-weitDefined paths to vendor support, carriers and cloud providers. We handle the escalation — you get the status report.
Single-POCYour monitoring events land directly in our ticket system. Proactive handling before you notice the outage.
Push-AlarmOur default configuration. Anything beyond that we discuss in a design call.
Your team size, tech stack, desired SLA — we put together the right support package.